North Time Pro SLA
Sometimes things go wrong and usually at the most inconvenient time. When this happens, the North Time Pro support team are ready to help you get back on track!
What is North Time Pro SLA?
North Time Pro SLA is the name given to the support agreement that North Time Pro Ltd offers to all of its customers. Each SLA agreement contains details of the customers’ designated support level agreement (SLA).
The SLA covers both software and hardware.
Before you purchase a new system, the extent of your North Time Pro SLA will be documented within your quotation. Usually this includes a twelve month software support agreement and a twelve month hardware warranty.
NTD offer 3 levels of SLA support agreement. These are as follows:-
Bronze (Standard) | Silver | Gold
If you would like to discuss or avail of the features of the extended Silver or Gold level agreements, please contact our Customer Support Manager who will be happy to review your current arrangements and discuss in options in detail.
How will the North Time Pro support team help?
Within customer care we have a full-time, office based support team that are available to answer your questions between 9.00 – 17.00, each weekday.
When addressing an incident, the support team utilise remote desktop support technology to access your PC, (with your permission), to identify and rectify the reported problem. Members of the support team have also worked in the development team and as a result, are able to provide an extremely high level of technical product knowledge.
North Time Pro SLA
To log a system support issue training request, please follow the instructions below.
Click here or select the text "Submit a Support Ticket Here" from the top bar of the website.
If you have any queries, please do not hesitate to contact a member of the Support team on 028 9260 4000.