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Support and Maintenance

North Time & Data Brings You The Very Best In Service Support

Across the province all kinds of organisations rely on the extensive range of Equipment and Solutions delivered by North Time & Data to make their businesses much more efficient and effective.   To ensure things stay that way, the North Time & Data service team works hard to provide our customers with the highest possible levels of service, in the most convenient ways we can, whether on the phone, online or onsite.

NEED ASSISTANCE?  CALL OUR HELPDESK - Staffed by friendly, trained operators, our Helpdesk is open between 9am and 5pm Monday to Friday on 028 92 604000.   It puts customers who require advice or assistance relating to any product or service just a phone call away from expert technical support and assistance.  Our engineers have received expert training and are skilled to an extremely high level.  To date, a high volume of our calls are resolved over the telephone with limited requirement for on-site intervention.

ALTERNATIVELY USE OUR SUPPORT TICKET SYSTEM - In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

SUPPORT TO YOU - If you experience an issue that cannot be rectified over the phone or through our ticket system, then we promise to:

  • Dispatch an engineer to attend to your support requirements, quickly and at a date and time that suits you.
  • Allocate an engineer whose skills are best suited to your needs, based upon location and equipment.

North Time & Data take great pride in our network of engineers.  It is a team trained to provide a high class service and a team dedicated to keeping downtime to a minimum, should problems occur.  All engineer vehicles are fitted with tracking devices, therefore allowing helpdesk staff to task the closest engineer to you.

COMPREHENSIVE SUPPORT - Furthermore, North Time & Data’s fully comprehensive maintenance agreement ensures the continuing operation and efficient running of the customer’s equipment.  Included in this comprehensive maintenance are key elements such as call out and labour charges. 

MAILROOM CUSTOMERS - As part of the terms and condition of the use of a Franking Machine, Royal Mail states that you must ensure that your franking equipment is inspected & maintained, by a Royal Mail accredited maintainer.  We supply rate chips for the Ascom MH range of postal scales in the UK. 

REMOTE SUPPORT VIA LogMeIn123 - Customers who subscribe to one of our comprehensive maintenance contract are offered remote support as part of the package.  Using the LogMeIn programme we can, with your prior permission, connect directly to your computer to either view and instruct you or to take over control of your PC while you watch.  In this way we can carry out tuition and error corrections live on your PC without delay.

Should you require remote support facilities, simply contact our Helpdesk support team who will be happy to book a session.  An authorisation code to initiate a LogMeIn session is required so please call our Helpdesk on 028 9260 4000 to request one.

To initiate a session please click here or on the logo below